UPS Asia Pacific , Program Management and Customer Solutions Group Managing Director
Ingrid Sidiadinoto is the Managing Director of the Customer Solutions Group in UPS Asia Pacific Region. She leads UPS’s solutions team that provides consultative services and creates innovative end-to-end supply chain solutions tailored to specific client needs. In this role, she also helms the Program Management function which offers logistics advisory and support to UPS’s enterprise customer accounts in the region.
Prior to her current appointment, Ingrid served as the Managing Director of UPS Singapore and was responsible for the strategic management of the Singapore business. Under her leadership, UPS Singapore became the first UPS market in Asia to pioneer the use of Telematics to enhance safety and boost efficiency of its delivery fleet. Singapore was also part of the largest one-time expansion of the UPS Worldwide Express® Service in history where more than 23,000 new postal codes were added in Asia Pacific.
Ingrid started her career with UPS in 1999 as a fresh graduate and was part of the pilot batch of management trainees in the Industrial Engineering department at UPS in Seattle, Washington. In 2000, she was promoted to Engineering Supervisor responsible for package operations for the Seattle Division. She then relocated to San Francisco, California, in 2001, and within a year, she was promoted to Engineering Manager in the UPS North California District. She took on various engineering roles with the last one being the Manager for Operational Excellence.
In 2006, Ingrid relocated to Singapore as Operational Excellence Manager for UPS Asia Pacific Region and was promoted to Director of Industrial Engineering at UPS South Asia District a year later. In this position, she expanded the business in India and Vietnam, and led efficiency improvements and cost-saving initiatives for operations, building and facilities across Asia. She also implemented major projects such as the UPS Worldwide Express Plus Service at the district level.
Ingrid is a native of Jakarta, Indonesia, and she graduated from the University of Washington with a Bachelor’s Degree in Industrial Engineering. She served on the Editorial Advisory Board of Logistics Insight Asia in 2013, and was the first Chairperson of UPS’s Women Leadership Development in Singapore.