The customer experience challenge: The practicalities of implementation (panel)

Plenary

The customer experience challenge: The practicalities of implementation (panel)

11:40 - 12:20 | Tuesday 10 October
| Plenary

Presentation by Rebecca Chan, Vice President, Shell Retail

Followed by a panel discussion:

A year on from our last Retail Congress, these inspirational retailers will join us on stage to share their insights on one of the industry’s most pivotal initiatives: providing a more seamless customer experience. The panel will discuss how their businesses have evolved in the last year, revealing their key takeaways for success, lessons learnt from partnering with etailers and upselling through click and collect.

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