Frequently Asked Questions

Frequently Asked Questions

Registration and Payment

How can I register for the Congress?

You can register for the Congress online, complete the short registration form and upon completion, receive a confirmation email from our customer service team. Alternatively call +44 (0) 203 033 2233 or email and our Delegate Manager will contact you directly

Please have your priority code reference ready to quote when registering by phone or web and when contacting the team regarding a booking already made.

Can I reserve my place

In order to guarantee your place you need to register. Payment is due within one month of registering your place or prior to the conference date depending on which one is closer. If you would like to reserve your place please email and we will organise this. Please note, this does not guarantee your place.

How can I pay?

Credit/Debit Cards - We accept all major credit and debit cards.

BACS/CHAPS - You are able to transfer funds directly into our bank account:

Account Number: 42185459
Sort Code: 60-00-01
IBAN: GB67NWBK60730142185459
Swift Number: NWBK GB 2L (for overseas customers)
Account Name: Ascential Information Services Limited

If you are paying prior to receiving the full invoice please use the conference code and delegate's name as reference. If paying after receiving an invoice please use the account and invoice numbers as reference.

When should I pay for the Congress?

Payment must be received prior to the Congress. Full and cleared payment is due immediately.

Our credit control team follow up on all outstanding amounts as they become due.

If full and cleared payment has not been received prior to the invoice due date, or if no invoice was requested, by the event start date then, at our discretion, you may be asked to make payment using a credit card on the day.

Once your booking has been received you are liable for all outstanding payments for your delegate place, therefore non-attendance at an event still incurs the fees owed.

When will I receive confirmation that I am registered?

You will receive a confirmation via email within 24 hours of receipt of your registration.

What are your contact details for payments or if I have any further questions?

Phone: +44 (0) 203 033 2233


Email for bank transfer remittance:

Retail Congress Asia Pacific Attendance

 What is the cost of attending the Congress?

Prices can be found on the pricing page. Please click here

What does the Congress fee include?

Your registration fee includes attendance at the event, access to Congress sessions, access to sponsors/exhibitors and refreshments.

I have two discounts I would like to use for my Congress registration; can I use both of them?

No, we do not combine discounts but we will honour the discount that is better for you.

What is the team discount policy?

To discuss team discounts please call +44 (0) 203 033 2233. Team discounts must be booked and paid for at the same time.

Where can I view the Exhibitor List?

Request the Exhibitor list by emailing   

Where can I view the Delegate List?

The delegate list is not made available to delegates. To request a sample please email

Can I speak at the Congress?

Solution providers and suppliers to the industry need to pay to participate. The program can be seen here. If you would like to participate please contact Gary Thatcher on

Do I have to pre-select the tracks/streams that I would like to attend during the Congress?

No, you can select the tracks you would like to attend on-site. 

Can I attend different tracks and streams throughout the Congress?

Yes. You can mix and match on all sessions throughout the Congress

At The Congress

What should I wear?

The dress code is business suits or equivalent attire.

When will I receive my Congress material?

This will be distributed on the first morning of the Congress.

Are all presentations available on the web?

Presentations will be available to attendees online within 14 days of the event taking place. The distribution of presentation materials is subject to the speakers' permission. For more details please call +44 (0) 203 033 2233

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.

How can I get to the venue?

The event is taking place at Kerry Hotel, Hong Kong.  Please visit the website for information on the best route.

 What about accommodation?

The cost of the hotel accommodation and travel is not included in the registration fee. To take advantage of our corporate accommodation rate, please quote you are attending Retail Congress Asia Pacific when making your reservation. Please visit the click Book Now for details of preferential rates.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.


Delegate Substitutions And Cancellations

- What is the substitution/cancellation policy?

If you are unable to attend the Event we welcome substitute delegates attending in your place at no extra charge provided that you notify us by email to: with the name and job title of both the registered delegate and the replacement delegate. Please note, payment details as above apply to both the original and substitute delegate.

Cancellations must be in writing to Hanna Jackson, Event Director, World Retail Congress, 33 Kingsway, London, WC2B 6UF or via email to and must be received by Ascential Information Services Limited six (6) months before the event start date. Upon receipt of a timely written cancellation notice, Ascential Information Services Limited will refund 50% of the full amount of your payment. No refunds will be issued for cancellations received less than six (6) months prior to the event start date, including cancellations due to weather or other causes beyond the Registrant's control.

If for any reason Ascential Information Services Limited decides to cancel this event, Ascential Information Services Limited accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests.

Substitute delegates are always welcome at no extra charge. For security reasons, all substitutions must be made in writing to Ascential Information Services Limited. Please include the name of the registered delegate and job title together with the replacement delegate's name and job title.

The programme seems to have changed from the time I booked. Can I get a refund?

We put our programmes together through extensive and on-going research in order to offer you the most up-to-date and relevant programme we can. We recruit speakers dependent on that programme. This does mean that our programmes may change and evolve over the duration of our campaign. Other times it may be necessary due to unforeseen circumstances to alter the programme, venue and speakers and Ascential Information Services Limited reserves the right to do so. Regrettably this means that no refunds or credits can be issued in line with our cancellation policy.


How do I update my existing contact details or information preferences?

Please email  and the database administrator will be able to amend your details.

How do I unsubscribe?

If you wish to unsubscribe from receiving further communication from Retail Congress Asia Pacific, contact customer services on +44 (0) 203 033 2233 or email with your full contact details.

Who do I contact if I am experiencing technical difficulties with the website?

If you are experiencing technical difficulties with the website or online registration form please contact a member of the team on

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